1. Overview

United Motor Reports aims to provide a straightforward ordering experience and clear information about its vehicle history report services.

Please review your selected package, vehicle details, and order information carefully before completing payment.

2. Cancelling an Order

If you wish to cancel an order, contact our support team as soon as possible and provide your order reference.

Whether an order can be cancelled depends on its processing status and the applicable terms and consumer rights.

3. Incorrect Vehicle Details

If you enter an incorrect registration number or VIN, contact our support team promptly.

We will review the request and explain whether the information can be corrected before report generation or delivery.

4. Unavailable Information

The information available for a vehicle may vary according to the vehicle, selected package, and accessible data sources.

The absence of a particular record does not necessarily mean that an event never occurred.

5. Eligible Refund Requests

Refund requests are reviewed individually according to the circumstances of the order, the service provided, this policy, and applicable consumer law.

If a service has not been provided as agreed, contact our support team so the issue can be investigated.

6. Non-Refundable Situations

A refund is not automatically guaranteed simply because a report contains limited historical information or because a particular record is unavailable.

However, nothing in this policy excludes or limits any refund or cancellation rights that apply under mandatory consumer law.

7. How to Request a Refund

To request a refund:

1. Contact our support team.
2. Provide your order reference.
3. Explain the reason for your request.
4. Include any relevant supporting information.
5. Allow our team to review the request and respond.

8. Contact Us

If you have questions about cancellations or refunds, please contact our support team through the Contact page.

We will review your enquiry and explain the available next steps.