Frequently Asked Questions
Find answers to common questions about our vehicle history reports, ordering process, payments, and report delivery.
Question ANswer
Frequently Asked Questions
Find answers to common questions about our vehicle history reports, ordering process, payments, and report delivery.
A vehicle history report provides available information about a vehicle's recorded history. Depending on the package, this may include vehicle details, MOT history, recorded mileage, finance information, and other checks.
Reviewing available vehicle history information can help you identify relevant records and make a more informed purchasing decision.
You can search using a vehicle registration number or VIN, depending on the search option offered.
Coverage depends on the vehicle and the information available through our checking system. Enter the vehicle details to explore the available options.
General FAQ
Ordering and Payment
Enter your vehicle details, choose a report package, complete checkout, and provide your email address.
Available payment methods are displayed during checkout. Please check the payment page for the current options.
Our report packages are priced in GBP. If a currency selector is available, the displayed currency may vary according to its settings.
Reports are intended to be delivered by email. Actual delivery times depend on the order processing system and any circumstances affecting report generation.
Check your inbox and spam folder first. If your report has not arrived, contact our support team with your order details.
Reports are intended to be provided in PDF format for convenient viewing and downloading.
Knowladge Base
Report Information.
No. Available information varies depending on the vehicle, selected package, and accessible data sources.
No. A report cannot guarantee the vehicle's current mechanical condition or that all historical events have been recorded.
Contact our support team with the relevant report section and supporting information. We can review the issue and advise you on the next steps.
Yes. Visit our Sample Report page to preview an example of the report format.
Cancellation eligibility depends on the status of your order and the terms of our Refund & Cancellation Policy.
Refunds are handled according to our published refund policy and applicable consumer rights.
Visit our Contact page and use the contact details or enquiry form provided.
Please review our Privacy Policy for details about how personal information is collected, used, stored, and protected.